Orders & payment
How do I place an order?
Choose your colour and size, add the item to your bag and go to checkout. You can also use Buy Now on any product page to go straight to checkout. You will receive an order confirmation by email.
How can I pay?
The available payment methods are shown at checkout. All payments are processed securely and prices are in pounds sterling (£).
Can I change or cancel my order?
Email support@insigniastudio.uk as soon as possible with your order number. If your order has not been dispatched yet, we will do our best to update it. Once dispatched, you can return it under our returns policy.
Delivery
Where do you deliver?
We deliver to addresses in the United Kingdom.
How much is delivery and how long does it take?
Delivery options, costs and estimated times are shown at checkout before you pay. See Delivery Information for more detail.
How do I track my order?
Use our Track Your Order page with your order number and billing email address.
Returns & sizing
Can I return an item?
Yes. You can cancel and return your order within 14 days of receiving it. Items should be unworn, with their original tags and packaging. Read our Returns & Exchanges page for the full details.
How do I find my size?
Each product shows the sizes available. Our Size Guide covers shoes and clothing, and you can email us for the exact measurements of any piece.
Can I save items for later?
Yes. Tap the heart on any product to add it to your Wishlist.