This policy explains how Insignia Studio collects and uses your personal information when you visit insigniastudio.uk or buy from us. We take your privacy seriously and handle your data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
Insignia Studio is the controller of your personal data. Contact us about privacy at support@insigniastudio.uk.
What we collect
- Contact and delivery details: name, email, phone number and addresses.
- Order details: what you bought, when and how much you paid.
- Account details if you create an account, and messages you send us.
- Technical data such as your IP address, browser and how you use our site, collected through cookies.
Card payments are handled by our payment provider. We do not see or store your full card details.
How we use it
- To process, deliver and support your orders, including returns (performance of a contract).
- To keep records we must keep by law, such as for tax and accounting (legal obligation).
- To keep our site secure, prevent fraud and improve our service (legitimate interests).
- To send newsletters and offers, only if you have agreed. You can unsubscribe at any time (consent).
Who we share it with
We share only what is needed with trusted service providers who help us run the store: payment processors, delivery companies, and website hosting and email services. We never sell your personal data.
Cookies
We use essential cookies to run the shopping bag, checkout and your account, and to remember your wishlist. You can control cookies in your browser settings.
How long we keep it
We keep order records for as long as required for tax and accounting purposes, and other data only for as long as we need it for the purposes above.
Your rights
You have the right to access, correct or delete your personal data, to object to or restrict how we use it, to data portability, and to withdraw consent at any time. To make a request, email support@insigniastudio.uk. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ico.org.uk).