We want you to love what you buy. If something is not right, you can return it.
Your 14-day right to cancel
You can cancel your order for any reason within 14 days of the day you receive it. Let us know within that time, then send the items back within 14 days of telling us.
How to return
- Email support@insigniastudio.uk with your order number and the items you are returning.
- We will reply with the return address and instructions.
- Pack the items securely and send them back using a tracked service, and keep your proof of postage.
Condition of returns
Please return items unworn and unwashed, with original tags and packaging. You may try items on as you would in a shop, but we may reduce a refund if an item has been handled more than needed to check it.
Refunds
We refund to your original payment method within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is sooner. If you return your whole order, we also refund the standard delivery charge you paid. Unless the item is faulty or we sent you the wrong item, the cost of sending it back is yours.
Exchanges
Need a different size or colour? The quickest way is to return the item for a refund and place a new order. You are also welcome to email us and we will help where stock allows.
Faulty or incorrect items
If an item is faulty or not what you ordered, email us with your order number and a photo. This does not affect your statutory rights under the Consumer Rights Act 2015.